We hope you love your purchase. However, if something isn't quite right, you may return eligible items in accordance with the terms below.

You have the right to return your order within 14 days of receiving it, without providing a reason.
Panties must be tried on over your own underwear. 

To be eligible for a return, items must:

• be returned unworn, unwashed, undamaged, with all labels intact,  and in their original condition;
  
• have all original tags attached;
  
• be returned in their original packaging;
  

We reserve the right to refuse returns that do not meet these conditions.

To initiate a return, please contact us at  hola@lowseason.de within 14 days of receiving your order.

We will provide you with detailed return instructions and the return address.

Please note that returns sent without prior return authorization and instructions from our customer service team will not be accepted or processed.

The following items cannot be returned:

• Sale items and products purchased during promotional clearance sales;
  
• Gift cards and gift certificates;
  
• Underwear and other sealed intimate garments if the hygiene seal has been removed, broken, or otherwise compromised.
  

For hygiene reasons, we cannot accept returns of underwear that has been tried on in a manner that affects its hygiene condition. This does not affect your statutory rights in the event that an item is faulty or does not conform to the contract.

Once your return has been received, we will inspect the item(s) to ensure they meet the return conditions outlined above.

If your return is approved, a refund will be issued to the original payment method used for the purchase within 10 business days from the date the return has been approved.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

For customers within the European Union, refunds will be processed in accordance with applicable consumer protection laws. If we arrange the return shipment on the customer's behalf, the cost of return shipping will be deducted from the refund amount.

For orders shipped outside the European Union, the original shipping costs, return shipping costs, customs duties, taxes, and any other charges incurred in connection with the shipment or its return are non-refundable and, where applicable, will be deducted from the refund amount.

If the returned item does not meet our return requirements, we may decline the refund and return the item to you.

We are happy to offer one free size exchange for customers within the European Union, subject to product availability.

To request an exchange, please contact us at hola@lowseason.de within 14 days of receiving your order. We will provide further instructions.

For customers outside the European Union, all shipping costs associated with an exchange, including the cost of returning the original item and shipping the replacement item, are the responsibility of the customer and will be deducted from any applicable refund or charged separately where appropriate.

For orders shipped outside the European Union, any import duties, taxes, customs charges, or similar fees paid by the customer are non-refundable.

If such charges are incurred during the return process, they may be deducted from the refund amount where permitted by applicable law.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible after delivery. We will review the issue and work with you to find an appropriate solution in accordance with your statutory rights.