We are pleased to offer shipping both within the European Union and internationally.
Orders are typically processed within 1–2 business days after payment has been confirmed.
Please note that orders are not processed, shipped, or delivered on weekends or public holidays.
During peak periods, product launches, or promotional events, processing times may be slightly longer. If there is a significant delay, we will contact you by email.
It does not need to be washed as often as synthetic fabrics.
All orders are shipped via UPS.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Shipping costs and delivery times vary depending on the destination country.
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Germany | 1–2 business days | €7 / Free over €150 |
| European Union | 2–7 business days | €15 / Free over €150 |
| United Kingdom | 2–3 business days | €25 / Free over €250 |
| Switzerland | 2–3 business days | €25 / Free over €250 |
| United States | 5–7 business days | €50 / Free over €250 |
| Canada | 5–10 business days | €50 / Free over €250 |
| Australia | 5–12 business days | €55 / Free over €250 |
| Rest of the World | 5–15 business days | Calculated at checkout |
Delivery times are estimates only and cannot be guaranteed. Delays caused by customs clearance, weather conditions, carrier disruptions, or other circumstances beyond our control may occur.
For orders shipped outside the European Union, import duties, taxes, customs fees, and any other charges imposed by the destination country are the responsibility of the recipient.
These charges are not included in the product price or shipping cost unless explicitly stated otherwise.
We are unable to estimate or control such charges and accept no responsibility for customs-related fees imposed by local authorities.
If a customer refuses delivery of a shipment, fails to pay applicable customs duties or taxes, or otherwise causes the shipment to be returned to us, any shipping costs, return shipping charges, customs fees, duties, taxes, storage fees, or other expenses incurred as a result will be deducted from the refund amount.
Any refund will be processed only after the returned shipment has been received and inspected by us.
If your shipment appears to be lost in transit, please contact us as soon as possible.
We will investigate the matter directly with UPS and keep you informed throughout the process.
If the shipment is confirmed as lost and the ordered item is still available, we will send a replacement shipment at no additional cost to you.
If the item is no longer available, we will work with you to find an appropriate solution, including a refund where applicable.
Please ensure that the shipping address provided during checkout is accurate and complete.
We cannot be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
If you have any questions regarding shipping, delivery times, or customs procedures, please contact us at hola@lowseason.de. We will be happy to help.
